How can I deposit some money to start playing?
Making a deposit into your 24Bettle player account is very easy! Once you have created an account and are logged in, navigate to the cashier page. There you will just have to fill out the amount you would like to deposit (and activate the bonus of your choice), select the payment method, and you will be directed to one of our payment providers who will handle your transaction and payment over their own 100% secure connection.
Which payment options do you offer for deposits?
We offer several options to deposit at 24Bettle, some are country specific while other deposit methods can be utilized world-wide. Currently, players can make deposits via bak transfer, Giropay, Sofort banking (direct bank transfer), VISA and/or Master Card using ePro vouchers, Neteller, Skrill, Trustly, PayTrail, PaySafe, Mister Cash, TrustPay, DotPay, Qiwi Wallet and WebMoney.
I made a deposit and wanted a bonus but the bonus doesn't appear. What can I do?
If there was a valuable available for you, you could have selected this valuable the instant you made your deposit on the cashier page. In case you have forgotten to activate a valuable, don't worry; we will make it available for you on your next deposit in that case!
How can I make a withdrawal?
If this is your first payout request, you might need to verify your data first. If this is required, you will be prompted to do so when you visit the payout page. You are requested to fill out a form, including data such as payout amount, name, and your bank account information BIC and IBAN. Once done, an email will be sent including a verification link. After you have verified your account, you have access to the initial payout form where you can easily request the payout. A player can withdraw his winnings at any time. In case a bonus is active, we ask you to first read our bonus terms.
The withdrawal process includes 2 steps:
Step 1: You request an amount to withdraw at the Cashier and type in your bank details. The status of your payment is then "pending" and will stay reversible for 48 hours. This status will be indicated in your account history as "2".
Step 2: Payout requests are processed after 48 hours; the status of your requested payout changes to "in progress". Our bank transfers the amount to your bank, and depending on the speed of processing, it then takes 1-5 working
days to complete. Once this is done, you will see the status in your history changed into "1".
If you see a status 3 in your account history, it means your payout was declined, or you cancelled the request yourself and added the funds back to your balance. Common reasons for a declined payout are errors in entering your name and/or bank account information, or that your KYC documents have either not been provided by you or are insufficient.
Do you need any documents from me if I request a payout?
If documents are needed our financial department will contact you after you requested a payout. You will receive clear instructions on which documents we might need and how you would be able to send them in. Until then, no worries, just have fun!
Which payment methods can I select to withdraw my winnings?
Generally we will process your requested payout via bank transfer only. Bank transfer is the safest way to verify you as a player and therefore to avoid any fraudulent actions. So please fill in your bank details when you request a payout as this is also part of our KYC procedure and this information is required to approve your KYC!
How long does it take to get the money after a payout request?
Payout requests are processed after approximately 48 hours. If it is your first payout, it can take a little longer, due to verification reasons. After we wired the money to your bank account it will appear in your bank statement within 1-5 working days, depending on the processing speed of your banking institution. You can, of course, speed up the process by immediately providing your KYC documents, such as copy/scan of your national ID card or passport, copy/scan of a recent utility bill and copy/scan of a recent bank account statement, all visibly displaying date (not older than 2 months), your player name and address, and IBAN.
Is there a minimum amount for a deposit at 24Bettle?
Yes, there is. For each payment method, there is a minimum deposit amount of €10, except deposits using the payment method ePro for Credit Cards; for those a minimum of €20 applies.
Is there a minimum amount for payouts?
Yes, there is! The minimum amount for a payout you can request is €20.
Can I use my Credit Card to make a deposit?
Yes, you can! You can make deposits using your VISA or MasterCard through our payment provider. E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-Vouchers and E-wallet.
Please note: Your credit card statement will read "voucherreseller.co.uk~~Epro Voucher~" when using your credit card to deposit funds to your player account.
Can I cancel a requested payout?
Yes, you can! Payouts are normally processed within 48 hours after the request. As long as this time window has not passed, you are able to cancel your withdrawal (partially) and keep playing our games with the cancelled amount. To check the status of the withdrawal request, you can always visit your history page. There, you will see a status 1, 2 or 3 noted behind your payout line. As long as you see a status 2, you can cancel your request.
I have Credit Card issues, to whom can I reach out?
You can contact us via live chat anytime!
Please note: In case you have any questions regarding payments with your credit cards, please make sure that the credit card you attempted to use is active and has no restrictions beyond our control, in those cases you must contact your financial institution or credit card provider. Payments via Credit Card are processed through E-PRO, the payment solution provided by EMP Corp, an E-money agent, based on E-Vouchers and E-wallet.
In which currency can I make a deposit?
Your casino balance is always stated in Euro. Entering an amount in the cashier page to make a deposit, will also be done in Euro. When you do use local payment methods in another currency, the amount will be automatically converted into Euros.
How can I see the status of my requested payout?
Just go to your account lobby (payout) and you will see your requested payout. If the status is still marked with "2" it is still pending and reversible (it will be for 48 hours after your requested payout).
If it is marked with "1" it has been already processed and will appear in your bank account statement shortly.
If you see a status "3" in your account history, it means your payout was declined, or you cancelled the request yourself and added the funds back to your balance. Common reasons for a declined payout are errors in entering your name and/or bank account information, or that your KYC documents have either not been provided by you or are insufficient. In this case, you can contact our support team anytime.
Can I set a deposit limit?
Yes, we can actually do that for you! If you feel safer with a daily, weekly or monthly deposit limit to be set for your account to keep you from depositing uncontrollably, simply contact our Support Team and they will be more than happy to assist you with this immediately. Our Support Team will set the limit as you request it. Daily, weekly or even monthly limits are possible anytime and for however long you wish to keep it active in your account.